H15 Hotel Francuski

"Location fantastic just 5 minute walk to square. Bars and restaurants are so close. Just down the road for Guinness fans is a lovely Irish bar The hotel itself was one of the oldest hotel in Krakow but tastefully decorated. The bedrooms are a good size with mini bar (expensive) but provide kettle and coffee machine, tea, coffee, water replenished free daily. Hey you even get dressing robe and slippers!!! The only gripe is the walls are paper thin and one night a crying child kept us awake. The staff are all welcoming and helpful and on our departure day when our taxi to the airport failed to turn up the desk staff swung into action and within 5 minutes had organised a replacement private transfer. Highly recommend and I would return"

"We stayed here for 5 nights. Despite a couple of issues I don’t feel that I can give it any less than 5 stars. I booked a deluxe room and since booking they had changed the classification of their rooms and we were placed in a classic room. I did not realise this until the evening of our 4th night. They did offer to move us but it did not seem worth it for just over 24 hours. I did request a refund as I thought that was reasonable give that I had paid additional to the classic room rate. They did say that I should have mentioned this on arrival and I would have been moved but although I did not think the room represented a deluxe I did not wish to say anything. Compensation payment was agreed. Additionally if you are allocated Room A001 I would request a move. It’s a disabled bedroom with wetroom shower and if you are not in a wheelchair or using the seats in the shower the tiled floor is lethal and not anti-slip. We did mention this to the hotel. Despite these issues we loved the hotel. A few minutes walk from the main square. Staff were friendly, professional and polite. The hotel has a nice spa area with a small but adequate gym. The pool is small but I had a lengthy swim in it on the day that I had time to use it. There is also a steam room, sauna and jacuzzi. Jacuzzi was not as warm as I would have liked. Breakfasts are amazing and includes everything you could think of and hot options were available to order. I would recommend and would not hesitate to return if I return to Krakow. I would advise if you have an issue with your room then mention this as soon as possible as o am sure they would move you if they were able to."

"We visited the hotel for the Sunday brunch on November 9th 2025 to celebrate my wife’s birthday, and it was an absolutely perfect experience. The staff were very friendly, attentive and professional, always making sure that everything ran smoothly. The hot dishes were delicious and constantly replenished, there was fresh bread, fruit and great cakes, and the coffee was always hot and fresh. The room was beautifully decorated with balloons, garlands and table decorations, creating a cosy and relaxed atmosphere where both children, parents and grandparents felt comfortable. As a wonderful surprise, my wife received a beautiful bouquet of flowers and a personal letter from the hotel, which made the day truly unforgettable. One of our guests from Denmark, whose daughter is a well-known pastry chef, even said the birthday cake was outstanding. We left with big smiles on our faces and will definitely be back for another Sunday brunch. Highly recommended – five stars from us. ⭐⭐⭐⭐⭐"