Savoy Le Grand Hotel

"The hotel is not far from the airport. It may have looked somptuos in the past, but now there is a site under construction so when you arrive, you may have the feeling of some scaffolding falling down to you. The construction site is neither covered nor protected, so you see the workers and hear the noise. When you step in the hotel, things are getting better. The staff is nice and helpful. I was impressed by the security: they always make sure that no intruders can enter in the area. Prices are decent compared to other places. Breakfast is rich (especially compared to competitor La Mamounia). Cleaning happens everyday, we had no problem to use EU or US currency. Spa is decent. Very close (short walking distance) there is a famous Buddha Bar: it is a must if you stay in Marrakech for a few nights. There is also a shopping mall stuck to the hotel, for emergency shopping issues. I would recommend it as a smart choice for a few days in Marrakech."

"I was at the Savoy Le Grand Hotel 26th Nov to 30th Nov visiting Marrakech for the first time with my family and friends to celebrate a 60th Birthday. The location of the hotel was great, 10 mins from the Airport and walking distance to the gardens. While the property was beautiful on the outside and kept pristine, the lack of customer service was unacceptable, and complete disregard for what were genuine concerns on the state of the room, specifically from the front desk staff. Not only were we told on arrival that our room might have been given away to someone else with a similar name, even though they asked for my passport to double check the booking. They made us wait 40 mins while they sorted out a room. The room itself had no hot water on the first night, then we realised that the fall in the tiles for the shower were laid in the wrong direction, hence all the water ended up all over the bathroom floor, to which we had to use up all our towels. Once we raised the issue, They did send out a technician who seemed to confirm my suspicions, but the solution was to send house keeping as opposed to change the room for us as requested. The front desk staff completely ignored our concerns, got to the point where we were just walking on wet towels everytime we took a shower. Service was slow and often unable to contact someone by phone to request items. However, it has to be mentioned that the concierge guys and housekeeping staff were very welcoming, friendly and always helpful. Overall, absolutely disappointed in our stay. Certainly not a 5 star hotel or service."

"I visited this property 11-17-11/23/25 with my family and friends to celebrating our 50th Birthday. The location of the hotel was great. While the property was beautiful the lack of customer service was unacceptable, specifically from the front desk staff. Service was slow and often unable to contact someone by phone to request items. The concierge guys and housekeeping staff were very welcoming, friendly and helpful. Overall, very disappointed in our stay. Certainly not a 5 star hotel or service."