Hard Rock Hotel Malta

"New hotel!? First of all, nowdays such basic design and work quality is a shame for hotel with positioning of the brand as luxury. Second. All you read at web is a lie. From 11 pools open was 2 or 3, I do not sure how they count. We choose hotel with adult only facility, guess what, there was no adult only facility. Staff. At first looks like ok, they are trying, but, with each day you accumulate understanding that the all are untrained, with lack of knowledge, no standards and procedures. Even worth, they do not know nothing about hotel they are working in. Room are ok, nothing extra. But here also one of main complains. AC, they managed somehow to program it, that it do not stay in manual mode if you want to operate yourself speed of fan. After 1 hour it goes back to auto mode and it is freaking loud. Open window also is not an option since hotel locate in loud area and outside is loud, also during the day at 7 am starts construction next to hotel. Only department was working good is housekeeping , unless they are responsible for all construction dust cleaning, cause all furniture was covered with it. Food and beverage.. long story short story. At first only 2 option to eat been available, after with some certain feel of proud greek restaurant been opened and we was honoured to get a reservation there. Where we go back to staff. Waiter forgot to order one of main meals, so one of us eat and other was just looking to it, and he has not enough courage to admit it and tried to push all fault to kitchen. Somelie, I assume the have not such person. Guy who served champagne did not knew nothing about it, choice was extremely limited and best part, worst he could do, to start serving it in flut glasses from freezer. Sorry guys, it is style for cheap prosecco, not for blanc de noir champagne . No apologies only automatic service fee added to your check you get there. But must admit, best regards to chief , food was amazing, but nobody will enjoy it, if staff will continue fail after fail after fail. Breakfast was a lottery, what service you will get. Definitely if you go at 10, bufet Will be empty... I could write long enough for other staff and how we have not slept for 5 night before just left hotel before our planned date, and even that was hard to do since we been 4 days coming to reception with our concerns and nothing been done properly. Only when we packed our bags and booked other hotel for rest of vocation they started to try manage smth with upgrades. We was so angry with them that we did not wanted anything like upgrade, free stay or whatever they might to offer. Avoid if you are not a party animal,there was plenty such public at the hotel, one of them was trying to brake I to our room at 4am. Whish them luck."

"Give this hotel another 12 months and it will meet the star rating it has been given, however currently the hotel advertises many things that actually aren’t yet open or running. 2 out of their advertised 10 restaurants are open for dinner only. The rooftop area (which we had hoped to use) is not yet operational. The pool bar also not open. There has been online music since we arrived , although it’s something they pride themselves on putting on. The Nine Arches bar advertises Golden hour cocktails 4.30-8pm However staff have no clue about this so again that is not running. Our seaview room , yes you can see the sea, but prior to that you have a building site in front and around you. There are a lot of building works directly outside and to one side of the hotel. Breakfast has a great selection, unfortunately it is understaffed and very luke warm food and poor service. Room service is extremely slow waited 45 mins for a very simple request ….. I think because the hotel appears to be working on a skeleton staff, (very poor management) can’t really comment on restaurants as only two open they are always full so you are left with no alternative other than to eat elsewhere. When you check in they will deduct (for us €400 for a 4 night stay) which they will return when you leave if you do not spend. On the plus side the rooms are super, luxurious and large and great bathrooms. The Rock Spa is a lovely retreat with indoor pool, salt room, sauna, steam and the gym is fabulous. Location is good not really beachfront though , tiny stretch of sand about a 5 min walk away. There is a mall directly under the hotel which has everything you would expect from a shopping mall. Avoid taxis from the hotel they wanted €40 for an 18 min drive to Valetta, Bolt charged us €12! Pool area is nice was a real shame that the swim up bar isn’t serving drinks! Staff seem nice enough, trying their best to fend off the many queries they are asked about things not being open. Pool Area is large and a couple of pools with many lingers although currently it is not heated so water is cold. The management no where to be seen and letting their staff do the hard work and take the heat. Service charge is mandatory on everything so be aware the price you see is not the price you pay. Currently a nice hotel but not worth the money. Give it another year before visiting would be my advice"

"An exceptional experience from start to finish! The staff are incredibly friendly, professional, and attentive, making you feel welcome from the moment you arrive. The hotel is spotless, beautifully designed, and offers outstanding amenities, including a fantastic gym, relaxing spa, and an excellent selection of restaurants to suit every taste. Everything is maintained to the highest standard, and the overall atmosphere is luxurious, comfortable, and vibrant. Every detail is taken care of, making the stay truly special. Highly recommended in every way — a top-class hotel that exceeds expectations!"