Europa Grand Hotel-Restaurant

"We had a very good stay at Grand Hotel Europa for two nights before continuing on to the Amalfi Coast. It was a convenient choice for a short stay in Naples, especially because of its proximity to the train station. We had both a regular room and a single room, and both were exactly as described. Overall, there were no surprises, which we appreciated. The breakfast was great and had plenty of choices, including pastries, breads, eggs, bacon, sausage, yogurt, and more. There are also lots of restaurants, cafés, and coffee shops nearby, so finding somewhere to eat or grab a coffee was never a problem. Staff was very friendly. A few practical things that may be helpful for future guests: the bathrooms have a combined soap/shampoo product rather than separate products, and there is no conditioner. If you prefer your own toiletries, I would recommend bringing them. There is a supermarket just around the corner where you can easily pick up travel-size toiletries if needed. We didn’t need any of these, but the rooms also do not have a refrigerator, coffee maker, or microwave, so just be aware of that when planning your stay. The walk from the train station to the hotel isn’t the prettiest part of Naples, but it is short and we never felt unsafe. Overall, Grand Hotel Europa was a comfortable and convenient hotel for our two nights in Naples. The hotel was as advertised, breakfast was very good, the location was convenient for transportation, and it worked perfectly as our stop before heading to the Amalfi Coast. We would stay here again for a short visit to Naples."

"Our overall stay at Grand hotel europa was fine. We changed our original hotel to this one about a month before our departure. As we felt it would suit us more in terms of public transport with the hotel being so close to the train station. However, with this came its downsides I never slept a full night through due to the paper thin walls allowing me to hear any conversation going on in the room next door or in the hallway… also, as the morning traffic started around 6am there was lots of cars beeping and all were easily heard in our room unfortunately. The room itself was outdated and not like the pictures on the website there was a lot of mould in the bathroom and to flush the toilet you had to push the button 4 times before it would flush. The facilities list also stated our room would have a mini fridge, but of course there was none in our room so we raised this to the hotel staff which they made us show them proof on the website before eventually saying we will bring up a mini fridge to your room whilst out. Once we were back still no fridge in our room and when we raised it again the eventually brought up about a 20 year old so called mini fridge which expelled an insane amount of heat out and only cooled our drinks 1°c less than the room temperature honestly laughable!! The provided “safe” was minuscule and rubbish when taking the key out the lock the whole locking mechanism comes out with the key. The bed was also solid, along with the two pillows provided causing a sore neck and arms each morning even though we are a young couple so not prone to these issues normally! They also did not provide hand soap so we were forced to use their 3in1 shampoo etc as our hand soap which were only half full on arrival. They don’t provide a kettle as well. I understand it’s a room only, however, this is the only hotel that hasn’t provided one in a room only stay. Also they do not accept tourist tax as a card payment in this hotel, only cash so make sure you have plenty of cash to throw away as soon as you start your holiday! Regardless the staff were pleasant and they do put the shutter down over the hotel entrance at night for safety reasons, which is a positive since the area is not particularly pleasant."

"Horrible hotel. No fridge in the room, faucet broken in the bathtub and only hand shower is available. The handsoap is the same as body wash and there is zero fragrance. No shampoo. AC does not work properly. This is the only hotel in our trip which is terrible. Don’t stay here and save your money. The hotel restaurant is very very expensive"