Please click on the links below to find out more information about what you may need to know before booking and paying for your holiday:
Bookings made by Visa Credit Card, MasterCard Credit, Diners Club, American Express, will incur an additional fee of 2.0% of the total package holiday cost.
For customers booking more than 42 days before the departure date, we offer the facility to pay a deposit. The website will automatically offer this to you if available. The deposit will vary depending on the final cost of your package, and this will be clearly stated during the booking process.
Please note that some of the accommodation offered as part of a package is using non-refundable and non-changeable rates, which offer better value – where this is the case a deposit will not be offered and full payment is required at time of booking.
Unfortunately this facility isn't currently available. If you would like to make a payment, please log in to the "My Booking" section on the easyJet holidays website.
If you would like to pay your balance for your holiday, please log in to your booking via the "My Booking" function on the easyJet holidays website.
If you are unable to do this, or you would only like to make a part payment toward your outstanding balance, please call us on 0330 365 6600 and we'll be happy to help you. We are available 7 days a week from 09:00 to 17:00.
In your booking confirmation email you’ll find your easyJet holidays booking reference number which starts with T or F followed by 6 digits, please have this reference number at hand whenever you contact us. You will also find your flight, accommodation and extras references numbers.
You can only check-in online and not at the airport. You can check-in online once you have paid your holiday in full and you have received your travel documents. You'll need your passport information and unique flight reference number (beginning with 'E') which you can find in your travel documents. Online check-in is available 30 days before your flight and up to 2 hours before your scheduled time of departure.
If you have lost or can't find your booking reference, please check your emails for the confirmation that you were sent after booking. Sometimes it can take up to 48 hours to process the documentation to you as it is built based just on your holiday. If, after 48 hours, you have not received an email copy of your documentation please call us on 02034995251 and we will be happy to help you
As soon as you make a booking and all elements are confirmed we will email you a confirmation of the holiday you have booked. You need to check this carefully and tell us of any issues within 48 hours of booking. If you pay a deposit your confirmation will tell you when the outstanding balance is due. Once this is paid, we’ll then send you an automatic receipt and copy of the vouchers. If you pay in full at the time of booking, you’ll receive an email with the vouchers attached immediately after booking. Again this must be checked thoroughly and any problems must be raised with us within 48 hours of booking. Please contact us on 02034995251.
Please ensure you print all of the vouchers and a copy of the confirmation email as you will need all of them when you travel.
Once your payment goes through correctly you’ll see your booking reference number on the screen, at the same time you’ll receive an e-mail with the booking confirmation. As soon as your payment is processed, we will contact all the suppliers on your booking and ask them to confirm the details. Usually this happens straight away, and you will receive an email from us immediately. If you have paid only the deposit, you will receive these vouchers once the booking is paid for in full.
Sometimes our emails can end up in a spam folder of your inbox in error, so if you are waiting for confirmation from us, please check there.
If you are unsure if the booking has gone through or not, please do not attempt to complete the booking again, as this may duplicate the booking and possibly also duplicate your payments. If this is the case, please call us on 02034995251 or send us an email to: firstname.lastname@example.org
To make a change or amendment to your booking you will need to contact one of our customer service agents.
All amendments are subject to amendment fees (table below) and will also be subject to any airfare or accommodation price increases as a result of your new booking details. If you need to amend your flights details and have received your confirmation you will need to contact us to make this change. The closer you are to departure the higher the change fee can be.
Please call us on 02034995251 and we’ll be happy to assist you. Otherwise you can send us an email to email@example.com and we’ll inform you about the amendment cost.
PLEASE NOTE - Changes to your holiday may result in the cancellation of the original holiday and cancellation charges may be applicable as outlined in the table below. No changes to bookings are possible at all within 48 hours of your departure, except in extraordinary circumstances.
You can cancel your holiday or booking at any time but please note any cancellation is subject to our terms and conditions. You can do so by calling our Customer Services Team 02034995251 or sending an email to firstname.lastname@example.org. We’ll need the lead passengers’ confirmation, he/she will be the only one authorized to make changes to the booking.
Any cancellation will result in cancellation charges being applied to your booking.
Cancellation charges will vary depending on the type of products booked and the length of time prior to departure.
If you have queries about payments, or one specific payment, please contact us as soon as possible so that we can help you.
Please call us on 0330 365 6600 and we will be happy to help you. We are available 7 days a week from 09:00 to 17:00.
Please contact a member of the Customer Services team as soon as possible with the details of what you think is incorrect.
Please call us on 02034995251 and we will be happy to help you. We are available Monday to Friday from 08:00 until 20:00 and Saturday from 09:00 until 13:00.
You can book on the Internet 24 hours a day on www.easyjet.com/en/holidays or call a member of the sales team by calling 02034995232. Our opening hours are from 08:00 until 22:00 from Monday to Saturday and from 09:00 until 17:00 on Sundays.
Yes. When you go to make the payment on your booking, you can select the option to pay in full. Or, the re is more than 4 weeks before the start of your holiday you may wish to pay the deposit only and pay the balance off later.
Payments of balances due must be received by the due date shown on the email confirmation issued at the time of booking. A reminder will be sent to the email address provided. As in the booking conditions, failure to pay your balance on time can result in administration charges being applied and your booking being cancelled.
Your booking confirmation already acts as your invoice. If you would like an additional copy, please log into your booking via the "My Booking" section of the easyJet holidays website, where you can request another copy to be sent to you.
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