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Missed Flight Cover FAQs

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The following is purely for information and should not be construed as advice.

1. How do I buy Missed Flight Cover?
Simply select this cover and add to your basket when you book your flight online.

2. What forms of payment are acceptable?
We accept Visa Credit Card, MasterCard, Diners Club, and American Express.

3. What does Missed Flight Cover actually insure me for?
In the event you miss your flight you will be offered either:

a) A seat (including any pre-paid flight services – where still available) on the next available easyJet flight to the same destination.

OR

b) A full refund of the flight ticket purchased (including any pre-paid flight services)

Flight services can be selected from the following list: speedy boarding, allocated seating, luggage, sports equipment, local taxes, flight admin fee and payment charges.

4. Are there any exclusions to the policy?
There are no exclusions but there are 3 simple conditions should you wish to make a claim:

a) You must be at the airport within 4 hours after the scheduled departure time of your flight and the plane must depart.

b) You must be in a "fit state to fly";

Your fitness to fly, includes having all the necessary documentation required to board the aircraft as well as your adhering to the conditions more fully defined by the aircraft operator’s carrier regulations which can be viewed at http://www.easyjet.com/en/terms-and-conditions

c) You must tell the easyJet Sales Desk at the airport that you wish to make a claim. In the event that the easyJet Sales Desks are unmanned, please call the 24 hour Missed Flight Cover Helpline (as detailed on your policy) BEFORE leaving the airport and within 4 hours after the scheduled departure time of your flight.

5. Are there any circumstances that would prevent you from paying a claim under the policy?
Yes, if you fail to follow one or more of three conditions stated in Question 4.

6. How do I make a claim?
In the event that you miss your flight you should make a claim by presenting yourself within 4 hours after your flight’s scheduled departure time at the easyJet Sales Desk, at the departure airport.

Yes, if you fail to follow one or more of three conditions stated in In the event that you miss your flight you should make a claim by presenting yourself within 4 hours after your flight’s scheduled departure time at the easyJet Sales Desk, at the departure airport.

Make sure that you have your flight ticket and your Certificate of Insurance with you.

In the event that the easyJet Sales Desks are unmanned, please call the 24 hour Missed Flight Cover Helpline (as detailed on your policy) BEFORE leaving the airport and within 4 hours of the scheduled departure time of your flight.

7. Do I have to provide any evidence or justification in order to make a claim?
No reason or justification for missing your flight is required.

8. When does cover begin and end?
Your insurance cover will commence when you pay your premium and cease 4 hours after your flight’s scheduled departure time, or when a claim is made under the policy, whichever occurs first.

9. Can I change my mind after purchasing Missed Flight Cover?
You have a right to cancel the policy and obtain a full refund within 14 days of receiving your policy and certificate of insurance, provided that you return all your documents and you have not travelled. This is sometimes referred to as "the cooling off period".

10. What age limits apply?
There are no age limits in respect of Missed Flight Cover.

11. What is the maximum trip length?
There are no restrictions in respect of trip length. 2

12. Does it matter who I book my travel arrangements through?
Yes, you can only purchase Missed Flight Cover with easyJet online at http://www.easyjet.com/en

13. Who is the insurer?
Missed Flight Cover is underwritten by AGA International SA.

14. Do I need to do anything after I have purchased the policy online?
You do not need to do anything. We will send you a confirmation email containing your certificate of insurance and your Policy number, the Policy Wording, statement of Demands & Needs, Key Facts about our Insurance Services and Frequently Asked Questions documents.

15. If I transfer or cancel my flight, what will happen to the Missed Flight Cover?
If you transfer your flight, easyJet will transfer your Missed Flight Cover to your new flight(s). However, Missed Flight Cover will only be refunded if cancelled within 14 days ("the cooling off period") of receiving your Policy and Certificate of Insurance. If you transfer your flight and subsequently miss it, Missed Flight Cover will refund the flight payment and any pre-paid flight services (ie not the change fee)

16. If easyJet transfers or cancels my flight, what will happen to the Missed Flight Cover?
If easyJet transfers your flight, your Missed Flight Cover policy will automatically be transferred to your new flight(s). If your flight should be cancelled, easyJet will automatically refund the insurance premium you paid for your Missed Flight Cover in full.

17. Can I make a claim under Missed Flight Cover if my flight is cancelled or delayed by easyJet?
No. The flight has to take off and you have to miss it.

18. If I make a claim and choose the refund option, will my refund include the cost of this Missed Flight Cover?
No, when a claim is made you have had the benefit of Missed Flight Cover, so the premium will not be refunded.

19. If I make a claim and choose the re-book option, will my new flight be covered by Missed Flight Cover?
No, the cover expires when a claim is made.

20. If I make a claim under Missed Flight Cover, will I also be able to claim if my travel insurance covers Missed Departure?
Insurance policies are intended to compensate you for a financial loss but they do not allow you to make a profit out of a loss. Where a claim is covered by more than one policy, you can make a claim under each policy but the total payment you receive (for all the claims combined) cannot exceed the financial loss you have suffered. For example you claim under Missed Flight Cover and select the refund option if no alternative easyJet flight is available. You then buy a new flight ticket from another airline to get to your original destination and this costs more than your original easyJet ticket. You may be able to claim the additional cost under the Missed Departure section of a Travel Insurance policy (subject to the terms & conditions of the travel insurance policy).

21. If I miss my flight, choose the claim option to re-book on the next available flight, and I decide to wait at the airport, will you pay my subsistence costs?
No. Missed Flight Cover covers the cost of re-booking or a refund only.

22. Are my details secure?
Information about your policy may be shared between easyJet plc, the insurers and their administrators for underwriting and administration purposes and will be used by them, other insurers and industry governing bodies and regulators to process your insurance, handle claims and prevent fraud. This may involve transferring information to other countries (some of which may have limited or no data protection laws).

We have taken steps to ensure your information is held securely. You have the right to access your personal records.

Your information may be used by the insurers, their administrators and members of Allianz Global Assistance and shared with easyJet plc for marketing and research purposes, or to inform you from time to time about new products or services. If you do not want to receive marketing information please write to us at Allianz Global Assistance, 102 George Street, Croydon CR9 6HD. Your information will not be shared with third parties for marketing purposes.

23. If I have any queries regarding the Missed Flight Cover policy who do I call?
Please call the Missed Flight Cover Helpline, as detailed on your policy..

Please note our helpline will be unable to offer any advice on whether this product is suitable for your needs.