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Privacy Policy

At Hotelbeds Group, we are concerned about your privacy. This policy describes what, why and how we collect and use your personal data, how we protect it and how you can get in touch with us.

More to the point, this policy regulates the processing of data carried out by Hotelopia Holidays S.L.U. with a registered office address at Palma de Mallorca 07007 (Spain), Cami Son Fangos Nº 100 Torre A - Planta Baja - Puerta 3a, with tax identification code B-07014947 (hereinafter, “Hotelopia Holidays”), as a controller of your data and a company of Hotelbeds Group, through this website (hereinafter, the “Website”).

Regarding the use and processing that Easyjet Airline Company Limited, with a registered Office at Hangar 89, London Luton Airport, Luton, Bedfordshire, LU2 9PF United Kingdom (Company No. 03034606) (hereinafter “EasyJet”) carries out of your personal data, please consult Easyjet’s Privacy Policy available at http://www.easyjet.com/en/holidays/info/privacy-policy/.

1. What personal data does Hotelopia Holidays collect?

Hotelopia Holidays may collect, store and use the following kinds of personal data from you:

  1. Data that you provide by filling in any booking forms or other forms on our website or which you give us over the telephone, including your name, (home or office) address, date of birth, (business or private) email address, (mobile, home or office) telephone number, credit card details (i.e. credit card type and number, CVC code, expiration date, credit card holder name) and to the extent available, preferred departure airport, reservation preferences and smoking preferences;
  2. Data about your computer and about your visits to and use of this website including where you have clicked on any of our advertising links or banners, (including your IP address, geographical location, browser/platform type and version, Internet Service Provider (ISP) and (for users of our service through a mobile device) Unique Device Identifier, operating system, referral source/exit pages, length of visit, page views, website navigation, date/time stamp information and details like the number and location of (mouse) clicks on a given page, mouse movements, scrolling activity and the (search) words you use and the text you type while being on and using our website);
  3. Data that you provide to us for the purpose of registering with us;
  4. Data that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters; and
  5. Any other information that you choose to send to us.

We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.

2. What are the purposes and lawful basis of the processing of your data carried out by Hotelopia Holidays?

The data that Hotelopia Holidays requests or may request from you is necessary for the purposes described in this policy and failure to provide it may lead Hotelopia Holidays to be unable to contact you or manage your requests.

Hotelopia Holidays reserves the right not to respond or process requests that do not include all the data that is requested.

By providing Hotelopia Holidays with your data, you guarantee the veracity of the same and accept that Hotelopia Holidays may periodically request the review and update of personal data that you keep.

On this Website, you can find information that may be useful in order to learn about the services offered by Hotelopia Holidays. In this sense, Hotelopia Holidays will only request you and, therefore, will process the necessary data to provide you with the services you contracted or to be able to initiate and maintain a commercial and/or contractual relationship with you.

More to the point, the purposes for which your data may be processed by Hotelopia Holidays and the lawful basis for that processing is as follows:

  1. Performance of a contract between you and Hotelopia Holidays or application of pre-contractual measures:

    1. Manage the contractual relationship with you and ensure the provision of the contracted products and services, which includes both the management of reservations and services offered by Hotelopia Holidays, as well as the service quality, billing, collection and withdrawal of the same.
    2. Inform you of any confirmation and/or alteration on the bookings made via the website and/or the call center as well as sending you any other notifications that you might have specifically requested in connection with the contracted products and services, including by electronic means.
    3. Manage the commercial relationship with potential clients, attending to requests for information on products and services offered by Hotelopia Holidays.
    4. Manage and process any legal claims, out-of-court claims and insurance claims received by Hotelopia Holidays in relation to you.
  2. Legitimate interests of Hotelopia Holidays:

    1. Conduct surveys and market studies to know the quality of our products or services and the preference of our clients. The legitimate interest of Hotelopia Holidays is to improve the commercial offer and experience to its clients.
    2. Manage and administer the Website, as well as improve the browsing experience of the Website. The legitimate interest of Hotelopia Holidays is to improve the efficiency of the Website.

Data processing coupled with mere navigation through the Website

In order to improve our services, to provide you with more relevant content and to analyze how visitors use this Website, we may use technologies, such as cookies or tracking software. Please be aware that in most cases we will not be able to identify you from the information we collect using these technologies.

Regarding the use of cookies on this Website, please note that the same are small pieces of information stored by your browser on your computer's hard drive. They enable you to navigate on this Website and allow us to provide features such as remembering aspects of your last search to make subsequent searches faster. You can delete cookies if you wish. While certain cookies are necessary for viewing and navigating on this Website, most of the features will be still accessible without cookies.

For more information on how we use cookies and how you can remove them, read our Cookie Policy available at http://www.easyjet.com/en/holidays/info/cookie-policy/.

3. Who are the third parties to which your personal data may be shared?

The personal data that you provide to Hotelopia Holidays may be communicated to the following categories of recipients:

  • Third parties to which Hotelopia Holidays is obliged to transmit information, such as public authorities, in order to comply with the requirements of said authorities and the applicable regulations, as the case may be.
  • Easyjet, with the purpose of being able to properly manage your requests that directly pertain to this company, notably in relation to flight and other associated services. Should you wish, you may find additional information on the processing that Easyjet carries out of your personal data at Easyjet’s Privacy Policy available at https://www.easyjet.com/en/policy/privacy-promise#three.
  • Officers, agents, suppliers, partners or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy or whom we have appointed to process information on our behalf or manage aspects of our Website. Please note that Hotelopia Holidays must disclose information about you to the relevant suppliers of your travel arrangements in order to provide the services contracted.
  • Potential purchasers (or prospective purchasers) of any business or asset which Hotelopia Holidays are (or are contemplating) selling.
  • Companies that are part of the Hotelbeds Group, with the purpose of being able to properly manage and optimize your contractual relationship as a result of the centralization of administrative and computer processes existing within the Hotelbeds Group (whose relation you may consult on our webpage http://www.hotelbeds.com.

Also, we inform you that the Hotelbeds Group can count or collaborate with companies outside the European Union. In those cases, Hotelopia Holidays, as a company of Hotelbeds Group, requires that these companies comply with the measures designed to protect personal data established in a binding contract, except in cases where the European Commission has determined that the country where said companies are located provide for an adequate level of protection of personal data.

Should you wish, you can obtain a copy of the measures required by Hotelopia Holidays by contacting our Data Protection Officer by the contact details indicated below.

4. How does Hotelopia Holidays protect your data?

Hotelopia Holidays has appropriate policies and has put into place technical and organizational measures to safeguard and protect your personal data against illegal or unauthorized access, loss or accidental destruction, damage, use and illegal or unauthorized disclosure.

At Hotelopia Holidays, we will also take all reasonable precautions to ensure that our staff and employees who have access to your personal data have received adequate training.

In any case, please note that any transmission of data through the Internet is not completely secure and, as such, must be carried out at your own risk. Although we will do our best to protect your personal data, Hotelopia Holidays cannot guarantee the security of the personal data transmitted through this Website.

5. For how long does Hotelopia Holidays keep your data?

The retention period of your data will be determined according to the duration of your contractual relationship with Hotelopia Holidays and the deadlines defined by law. In this sense, the criteria that Hotelopia Holidays uses to set the terms of retention of your data have been determined in accordance with the requirements established in the applicable legislation, regulations and guidelines, as well as the operational requirements of Hotelopia Holidays related to the correct management of the relationship with its customers. Whenever you give your consent, your data will be kept up until a moment when you revoke said consent.

6. How can you exercise the rights over your personal data?

You may exercise your rights of access, rectification, erasure, objection, limitation and portability, as well as to withdrawal at any time the consents you have previously given us, by mail to Hotelopia Holidays S.L.U., at Cami Son Fangos Nº 100 Torre A - Planta Baja - Puerta 3a, 07007 Palma de Mallorca (Spain) or by sending an email to dataprotection@holiday.easyjet.com. Should you wish, you may also contact our Data Protection Officer as the contact details indicated below.

Furthermore, if appropriate, you can lodge a claim to the Spanish Data Protection Authority, especially if you consider that we have not adequately addressed your rights.

7. How can you contact us?

If you have questions or comments in relation to data protection matters, you may contact our Data Protection Officer, which contact details are as follows: Alex López Llauradó, dataprotection@holiday.easyjet.com.

Last update: 24th May 2018