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Privacy Policy

This website makes available information on and related to easyJet holidays which is ultimately owned by easyJet Airline Company Limited, with a registered Office at Hangar 89, London Luton Airport, Luton, Bedfordshire, LU2 9PF United Kingdom (Company No. 03034606) (“easyJet”) and operated by Hotelopia Holidays S.L.U with a registered office address at Palma de Mallorca 07007 (Spain), Cami Son Fangos Nº 100 Torre A - Planta Baja - Puerta 3a, with tax identification code B-07014947 (“Hotelopia Holidays”). For the purposes of this privacy policy, each of We, Our and Us refer together to easyJet and Hotelopia Holidays. 

We understand that making purchases online involves your trust. Retaining your trust is a responsibility that we take very seriously. We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.

By disclosing your personal information to us by using our website or over the telephone, you consent to the collection, storage and processing of your personal information as stated in this policy.

"Personal Information" means information that relates to a living individual who can be identified from that information or from that information together with other information which is held by or is likely to be held by us

The personal information that we collect from you shall be obtained, processed and transmitted in compliance with applicable data protection legislation. Since Hotelopia Holidays is a Spanish company, the personal information that it collects from you shall be obtained, processed and transmitted in compliance with the Act 15/1999 of December 13th on Personal Data Protection and the Royal Decree 1720/2007 of 21 December approving the regulations relating to the previous Act and since easyJet is a UK company the personal information that it collects from you shall be obtained, processed and transmitted in compliance with the Data Protection Act 1998, both of us shall also be compliant with the European Directives 95/46 and 2002/58 (together all referenced as “PDPR”), as well as any other such legislation that replaces, substitutes, complements and develops the PDPR.  Together easyJet and Hotelopia Holidays shall be the joint data controllers of your personal information.

Any personal information you provide to us when using this website, shall be understood to have been obtained, processed and transmitted in strict compliance with the PDPR; in accordance with this, you are hereby informed and give your express consent to the inclusion of this information in personal data files held by us and to the processing of the same for the purposes mentioned in Section 4.

According to PDPR, you have the right to access and amend the use of your personal information by contacting us in writing by post or by email to the address dataprotection@holiday.easyjet.com. Should the user be unable to access the email address provided, please contact us by post at: Hotelopia Holidays S.L.U, address Palma de Mallorca 07007 (Spain), Cami Son Fangos Nº 100 Torre A - Planta Baja - Puerta 3a  including a signed registered letter specifying the action requested and a photocopy of your national ID document or passport. If you have any questions about this privacy policy or treatment of your personal information, you can contact us at the above email or postal address.

We declare and guarantee that we have introduced the necessary technical and organisational measures to guarantee the security of the personal data and thus prevent their alteration, loss, processing and/or unauthorised access.

(1) What personal information do we collect?

We may collect, store and use the following kinds of personal information:

(a) information that you provide by filling in any booking forms or other forms on our website or which you give us over the telephone, including your name, (home or office) address, date of birth, (business or private) email address, (mobile, home or office) telephone number, credit card details (i.e. credit card type and number, CVC code, expiration date, credit card holder name) and to the extent available, preferred departure airport, reservation preferences and smoking preferences;

(b) information about your computer and about your visits to and use of this website including where you have clicked on any of our advertising links or banners, (including your IP address, geographical location, browser/platform type and version, Internet Service Provider (ISP) and (for users of our service through a mobile device) Unique Device Identifier, operating system, referral source/exit pages, length of visit, page views, website navigation, date/time stamp information and details like the number and location of (mouse) clicks on a given page, mouse movements, scrolling activity and the (search) words you use and the text you type while being on and using our website);

(c) information that you provide to us for the purpose of registering with us;

(d) information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters; and

(e) any other information that you choose to send to us.

We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.

(2) Information about other people

If you provide information to us about any person other than yourself, you must ensure that they understand how their information will be used and that you are authorised to disclose it to us, and consent its use on their behalf, before doing so.

(3) Cookies and Web Beacons

For details of the cookies and/or web beacons used on this website please refer to our cookie policy here.

(4) Using your personal information  

Personal information submitted to us via this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.

We may use your personal information to:

(a) manage and administer the website;

(b) improve your browsing experience by personalising the website;

(c) enable your use of the services available on the website including providing you with login in details so you may access details of your bookings;

(d) manage, administer, mediate and contract the services offered by us via the website and/or our call centre;

(e) manage, administer, mediate and contract your holiday bookings made through the website and/or our call-centre;

(f) send you general (non-marketing) commercial communications including communications about any important changes to the website and/or surveys we may ask you to complete;

(g) send you email notifications confirming your bookings made via the website and/or our call centre and any other email notifications you have specifically requested;

(h) provide third parties with statistical information about our users – but this information will not be used to identify any individual user;

(i) deal with enquiries and complaints made by or about you relating to the website, your bookings and/or the services offered by us or our suppliers;

(j) to analyse and improve the services offered on our website and to provide you with the most user-friendly navigation experience. We may also use and disclose information in aggregate for marketing and strategic development purposes;

(k) deliver marketing and adverts to you that show our services and deals that we think you will be interested in including via targeted advertising on third party websites and/or platforms; and

(l) provide accounting, billing and audit services, credit or other payment card verification and screening purposes, immigration and customs control purposes, safety, security, health, administrative and legal purposes.

We may monitor, record, store and use any telephone, email or other communication with you for monitoring purposes, in order to check any instructions given to us by you, for staff training purposes, for crime prevention and to improve the quality of our customer service.

Marketing emails

We (easyJet) will use your information to provide and personalise our service. We will also use your contact details to communicate with you. We may use your information to send you offers and news about easyJet products and services or those of other carefully selected companies which we think may be of interest to you. We may contact you by post, email, telephone (including SMS) or fax for these purposes. Your confirmation e-mails (which may include details of flight bookings or other services booked through our websites) may include marketing material which we may feel will be of interest to you from other third parties.

Once you have registered with easyJet.com, you will be provided with access to a "Contact Preferences" page that will allow you to tailor our commercial communications to your preferences. You can opt-out of receiving e-mail updates at any time by going to My easyJet.com.

If you do not want to receive commercial communications from us, please select your choices by using the opt-out box available on that page.

You will also be able to unsubscribe by following the unsubscribe link in any of our email communications.

We will not provide your personal information to any third parties for the purpose of direct marketing by such third party.

You expressly agree to such uses of personal information.

(5) Disclosures

We may disclose information about you to any of our employees, officers, agents, suppliers, partners or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy or whom we have appointed to process information on our behalf or manage aspects of our website. Please note we must disclose information about you to the relevant suppliers of your travel arrangements in order to provide the services contracted.

In addition, we may disclose your personal information:

(a) to the extent that we are required to do so by law;

(b) in connection with any legal proceedings;

(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk); and

(d) to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling.

Except as provided in this privacy policy, we will not provide your information to third parties.

You expressly agree to such disclosures of personal information.

(6) International data transfers

Information that we collect may be stored and processed in and transferred between any of the countries in which we and/or our suppliers operate in order to enable us to use the information in accordance with this privacy policy.

Information which you provide may be transferred to countries which do not have data protection laws equivalent to those in force in the European Economic Area (EEA), in particular where your booking destination is outside the EEA. Please note, if we cannot pass this information to the relevant accommodation and/or service providers, whether in the EEA or not, we cannot provide the services to you.

Information may be transferred to companies contracted by us to perform services in connection with this website who are based outside the EEA including in the United States, where such organisations have signed up to the US Safe Harbour Principles and/or contracts providing an adequate level of protection have been signed.

In addition, personal information that you submit for publication on the website as a review will be published on the internet and may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.

You expressly agree to such transfers of personal information.

(7) Security of your personal information

Please note that, in accordance with European personal data protection laws, we will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

You are responsible for keeping your password and user details confidential. We will not ask you for your password (except when you log in to the website).

(8) Policy amendments

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes. Your continued use of the website shall constitute your agreement and acceptance of the changes to this policy.

(9) Third party websites

The website contains, and our email communications may contain, links to other websites. We are not responsible for the privacy policies or practices of third party websites including use of cookies on such third party websites and you should refer to the third party’s privacy policy for more information.

(10) Updating information

Please let us know if the personal information which we hold about you needs to be corrected or updated.

(11) ‘Call Me Back’ Service: Terms and Conditions

1. Definitions

‘Personal Information’ - means information that relates to a living individual who can be identified from that information or from that information together with other information which is held by or is likely to be held by us;

‘Service’ – means EasyJet Holidays’ ‘call me back’ service;

‘Your Number’– means a telephone or mobile number of your choice;

2. Use of Personal Information

We require you to provide us with Your Number, in order to use the Service. Once provided, we will contact you via Your Number within a reasonable time.

2.1 Your Number may be used for the following purposes:
I) to enable one of our agents to contact you; and
II) to help improve our Service by monitoring and/or recording telephone calls.

2.2 Your Number will not be kept on record after you have been contacted.

2.3 Should you proceed to book a holiday whilst talking to one of our agents over the telephone, please see our Privacy Policy regarding how your Personal Information will be used and protected.

3. Disclosure to third parties

We will not share Your Number with any third parties at any time.

4. Your Consent

By indicating that you accept the terms and conditions, you consent to the use of your Personal Information in the ways described above.

Created July 2014.