In some cases certain hotels may charge a security deposit this will be refunded upon check out, some destinations may also charge a city or tourist tax, this is a small fee but is not refundable and payment will need to be made to the hotel locally.
You must take your vouchers to the hotel to present at check in. If you do not hand this in to them, they may ask you to pay locally for your booking. If you arrive and cannot produce your voucher, please call our Duty Office Team on 02034995248 and we will do our best to assist you.
If you have booked a transfer, please refer to your booking confirmation and transfer vouchers. All instructions about who to meet and where will be enclosed within this information. There will also be a contact number, should you need it for when you arrive.
If you have chosen not to take a transfer with your booking you will need to find your own way to your accommodation.
You will receive a transfer voucher as part of the voucher pack for your holiday. This is all emailed to you and should be printed to take with you. Please follow the instructions that will be provided on your transfer voucher. The voucher pack is sent once your holiday has been paid for in full.
It may be possible to upgrade once you are in resort, however this will always be subject to availability and payment will need to be made directly to the hotel.
We recommend that if you would like to upgrade your room type or board basis, you contact us prior to travel and we will be able to confirm your available options.
If you do get to your chosen hotel and then wish to change it, you will need to contact our Duty Office 24 hour line on 02034995248.
Depending on the issues you are experiencing and the reasons for wanting to change accommodation, please note that the hotel may apply full stay charges and you will then have to pay the difference in cost towards your new hotel.