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What is the easyJet Customer Charter?

The easyJet customer Charter is a set of 5 Promises that outline what our customers can expect from us and what we will strive to always deliver. At easyJet our goal is to make travel easy and affordable. To make this happen, we’re asking our staff to focus on five key things and to deliver them every time you fly with us.

How can I provide easyJet with feedback on how they are delivering their Customer Charter?

We would like you to share your views and let us know when we’re at our best and to tell us when we’re not, so we can continue to improve your travel experience. If you feel like we are aren’t living up to our 5 promises or you would like to share with us some great examples of when we have, please complete our  web survey at easyjet.com/research.

Where can I read more about the easyJet Customer Charter?

You can read more about the Customer Charter and gain some insight into our easyJet Customer Champions, in our Inflight Traveller magazine on-board or online.

How are you engaging your staff to focus on the 5 key promises?

We are embedding the Charter in our on-going education and training of our people within the business. We are using our Customer Champions who are scattered throughout the entire company to help spread the word of the 5 Customer Charter Promises and to help to promote and encourage behavioural change. Our people are being encouraged to get involved by making individual pledges through the easyJet pledging site. This is an internal tool, whereby we invite our people to make a commitment towards upholding one of the easyJet Customer Charter promises in their working lives.

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