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Delays and cancellations


We realise that flight delays and cancellations are incredibly frustrating and can have a big impact on your travel plans and we’re really sorry when this happens. We do all we can to minimise the disruption to your journey and to keep our flights on time, but there are times when things don’t go to plan and when that happens we will always try to provide you with reasonable care and assistance. We’ll keep you up to date with real time information via our mobile app, flight tracker, sms and email.


We’ll always try to get you away as soon as we can, but if you’re delayed more than 3 hours (or 2 hours if your flight distance is 1500km or lower), we’ll provide you with refreshment vouchers while you wait. If you’re delayed overnight we will find a hotel for you and provide transfers and make sure your meals are covered. In the unfortunate event that your flight is cancelled we’ll get you onto the next available easyJet flight or if you’d prefer we’ll give you a full refund. If your flight has been cancelled, please watch the videos below for a step-by-step guide on how to book a hotel room, transfer your flight, or get a refund. When a delay results in your flight arriving 3 or more hours later than your scheduled arrival time and is our fault, we’ll also pay you EU261 compensation to cover additional expenses such as car parking or ongoing travel. However, if the cause is beyond our control - bad weather, air traffic control strikes or an airport/airspace issue as examples - then you won’t be entitled to this additional compensation but you should check with your travel insurer to confirm they will cover these costs.


If your flight has been cancelled, please watch the videos below for a step-by-step guide on how to book a hotel room, transfer your flight, or get a refund.

Important points to remember:

  • When we’ve not been able to provide you with assistance directly we’ll reimburse reasonable equivalent expenses – sometimes if multiple flights are cancelled and hotel rooms are not available at the volume we require, it may be easier and quicker for you to book your own requirements. We will let you know directly if this is the case. We will do all we can to reimburse your claim quickly.

  • When we have made assistance, such as hotel accommodation, available to you online or at the airport and you choose not to accept it and make your own arrangements we will not  reimburse your expense claim.

What happens when your flight is delayed

What happens when your flight is diverted

What happens if your flight is cancelled

How to claim for expenses

Expenses explained

How to claim compensation

Compensation explained

Overbooking and denied boarding

Disruption and delays
0m56s

Watch this short video with information about what to do if your flight is delayed or cancelled.  Get up to date flight information via our Flight Tracker or mobile app.

How to get a ticket refund on easyJet's self-serve disruption tool
0m34s

Watch this short video with step-by-step guide on how to get a refund.

How to transfer your flight on easyJet's self-serve disruption tool
0m34s

Watch this short video with step-by-step guide on how to transfer your flight.

How to book an hotel room on easyJet's self-serve disruption tool
0m34s

Watch this short video with step-by-step guide on how to book a hotel room.




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