easyJet Homepage

Damaged, delayed or lost luggage


We know it’s distressing to find your bags are damaged, delayed or lost and we’ll do all we can to fix the issue as quickly as possible.

Damaged luggage


If your bag is damaged we’ll ask you to complete a Damage Report (PIR) at our Baggage Services desk in the Arrivals hall. Our Ground Crew will be on hand to help you complete the form.  You can also report damage to your bags within seven days of your arrival by emailing: admin@damagedluggage.com


We can’t be responsible for damage that’s:

  • Superficial or external
  • Due to over-packing
  • From water, rain or snow
  • Been inflicted on fragile or perishable items inside. For damaged contents of bags, please contact your travel insurance.

Once you have a Damage Report (PIR) you’ll be able to log onto our Damaged Luggage website to track your claim. A unique number can be found on the top right of your damaged luggage form and this is also your password for the website.

What happens next?

Rejected claim

Airport baggage services

Claiming on your travel insurance

Delayed luggage


We're sorry your luggage has been delayed; we'll do everything we can to return it to you as soon as we can.

There can be a number of reasons why luggage doesn’t make it onto the aircraft. These could be:

  • Technical problems with the luggage system
  • Human error
  • Technical problems with the aircraft

We manage our damaged, delayed and lost bags together with the airport Baggage Services teams and our specialist search partner First Flight.

If your bag is missing from the Arrivals hall when you land there are several ways you can log a Delayed Baggage Report. Firstly, you can complete this face to face with the Baggage Services team in Arrivals. In some airports there is also equipment where you can log the claim yourself. Alternatively, you can log the claim online yourself through our Delayed Baggage website. Please note that if you wish to log a claim online, you will only be able to do this between 30 minutes and 24 hours after your flight’s arrival. For anything outside of this time please contact your arrival airport or our Customer Service team

Once we’ve logged your report you will be provided with a reference. We will search for your bag using the WorldTracer system and keep you updated via email and SMS. You can also track your bag online using WorldTracer or by calling our Customer Service team on +44 (0)330 365 0070. 

Once we've found your bag we'll arrange for a courier to deliver it to the address you provide at a time that suits you, or if you'd prefer, you can also collect it in person from the airport.

Travelling to Egypt or Morocco?

Travelling to Gibraltar?

Luggage delayed for more than five days?

Luggage delayed for more than 21 days?

Essential items

If you are away from home and we haven’t returned your luggage within 24 hours, we understand that you will need to buy essential toiletry items and basic clothing. For this we will reimburse up to £25 per person, per day, for up to three days (that’s £75 per person in total). To claim the money back, please keep all receipts and submit them online within 21 days of your flight.


We’ll pay your claim in Pounds Sterling, Euros or other local currency converted at the daily rate at the time of payment. A claim is only valid if you were away from home and have proof of all expenses incurred.Top of Form

Lost property


Did you forget something on one of our flights or at the airport? Not to worry, we’re here to help.

On board

In the airport

Lost passports or identity documents

Manage Bookings
Change your name, flight, seats or add hold luggage online.
Log in