Oversales is something that many airlines do and we understand that on the rare occasion that it does happen, it can be very frustrating for our customers. So, why do we do it?
Last year, nearly 3 million easyJet customers didn’t show for their flights. When this happens, it means aircraft leave with empty seats, increasing our costs and therefore the price you pay for your flight.
So, to make sure we keep our prices low for all of our customers, we will sometimes sell more seats on the flight if we know that there is a high likelihood of passengers not turning up. We assess this by looking at the history of each flight, and reviewing what happened previously. We will always ask for volunteers to give up their seats in the first instance, and only a tiny proportion of our passengers are unable to take a flight due to oversales.
We acknowledge how stressful and inconvenient this can be for those affected, and if you are one of these passengers, we will support you and do what we can to make sure you get to your destination on the next available flight.
In accordance with EU regulation 261, we will ensure all affected passengers are supported on their journey and given financial compensation for the inconvenience. For further information on your rights as a passenger, have a look at our dropdowns below.
In the event that there are insufficient seats on a flight for all passengers, we will always ask for volunteers to transfer off the flight in accordance with EU law.
If you have decided to voluntarily transfer off the flight, you have the following options:
You are entitled to:
In addition, you are entitled to a voluntary payment amount, which will be agreed between you and the airline.
If you need to claim, please get in touch with our Customer Services team
If insufficient voluntary passengers come forward, easyJet would unfortunately need to select a small number of passengers to transfer off the flight.
If you are unable to board your flight you have the following options:
Additionally, where relevant, you will be offered a return flight to the first point of departure at the earliest available time.
In addition, you are also entitled to compensation, which is calculated depending on the distance between the airport you booked from and your destination airport:
If you need to make a claim, please get in touch with our Customer Services team