Sometimes things don't go well while you are on your flight, or even before your flight. By clicking on the two links below you can find out what to do if you would like to make an insurance claim or claim a refund.
Or you can email us on email@example.com.
The Claims Team deals with non-emergency claims such as loss of luggage, cancellation and personal possessions claims.
If you are making a claim for medical costs or need emergency assistance during your trip please contact the Medical Emergency Team on +44 (0) 208 603 9693. This number will be answered 24 hours a day.
If you do not want to travel, you are entitled to a full refund of the cost of your flight and the unused sectors (if applicable), back to the original payment card.
If you are claiming additional expenses due to a flight cancellation, such as accommodation or food / drink, then please note that all such claims must be accompanied with valid receipts in PDF, HTML, GIF, BMP or JPG format.
If you booked your flight through our mobile app the quickest way to request a refund is to use My Flights.