We do appreciate that for various reasons, on occasion, things do go wrong and we have also been working hard to keep you informed and reduce the inconvenience as much as possible.
If you have been unfortunate enough to experience the rare event a bag does not travel as planned, don’t worry - we are here to help reunite you with your baggage.
easyJet is industry leading when it comes to Delayed Baggage performance and we are constantly looking to improve this further. According to the SITA Air Transport Industry Insights Report (2015), the industry average is that 7.3 bags are delayed for every 1000 customers flown. At easyJet, we are proud to say our performance for 2015 was only around 7% of that number.