We are very sorry for any inconvenience caused. We only cancel flights for safety reasons or as a last resort due to unforeseen operational difficulties. In such instances, you can either choose a free transfer or a full refund.
If you do not want to travel, you are entitled to a full refund of the cost of your flight and the unflown return sector (if applicable), back to the original payment card.
If you booked your flight through our mobile app the quickest way to request a refund is to use My Flights.
If you are claiming additional expenses due to a flight cancellation, such as accommodation or food / drink, then please note that all such claims must be accompanied with valid receipts in PDF, HTML, GIF, BMP or JPG format.
You may transfer to another flight within 30 days of the original flight date.
Please remember you may also need to cancel separately other elements such as travel insurance, accommodation or car rental.