easyJet Holidays – non-UK residents only

25.1 This Article applies to Holiday Bookings made by by non-UK residents only.

25.2 For any Holiday bookings made by UK residents the following terms and conditions apply: http://holidays.easyjet.com/booking-conditions.htm.

25.3 When You purchase a Holiday on the easyJet Holidays website (www.holidays.easyjet.com) You will be making a contract with Us and with various Suppliers and Your contract will be subject to Our Terms and Conditions and the terms and conditions of each Supplier, for example Hotelopia and its hotel suppliers. The name of the applicable Supplier will be displayed throughout the Booking process dependent upon your selections. The terms of the relevant Suppliers can be obtained by contacting Us or via the website of that Supplier.

25.4 At the time of creating a Booking Reference, the full amount due for Your Holiday will be deducted from Your credit or debit card and collected by Us.

25.5 To protect money that You have paid for a Holiday We have made arrangements through International Passenger Protection Limited (“IPP”) These arrangements provide security for money paid by You for Your Holiday and for the cost of repatriation in the unlikely event of Our insolvency.

25.6 Your contract for a Holiday will be formed when You have received an email from Us and/or a Supplier confirming that a Booking Reference has been created. Please check the Confirmation Document very carefully. If there are any discrepancies or it is not what You think You booked, please contact Our Customer Service Team immediately.

25.7 We do plan arrangements a long time in advance and We use the services of Suppliers, such as Hotels and Car Rental companies over whom We have no direct control. If We need to make changes or to cancel Your arrangements, We reserve the right to do so at any time. Most of these changes are minor, and We do not pay compensation for minor changes, but whenever possible We will advise You of any minor changes. We are only liable to You for cancellation of or significant changes to Your Holiday by Us. A significant change is one that We make to Your Booking before Your departure that affects an essential term of Your Booking,

25.8 It is very unlikely that We will have to change or cancel Your Holiday. If We do, then We will tell You as soon as We can via e-mail, telephone call or by SMS, using the e-mail address or telephone number supplied to Us at the time of creating the Booking Reference by the Booker.

25.9 Subject to any applicable laws and regulations to the contrary, where We and/or any Supplier make a significant change or cancel Your Holiday and there is time to do so before departure, You will be offered a choice of the following options:

(i) where We have made a significant change, You may accept the change; or
(ii) where We have made a significant change or cancelled Your Holiday, You may purchase an alternative Holiday of a similar or equivalent standard, where such a Holiday is available;
(iii) purchase an alternative Holiday of a lower standard and receive a refund of the difference in price of the purchased Holiday and the substitute Holiday; or (iv) cancel or accept the cancellation of Your Holiday and receive a full refund of all sums paid to Us for Your Holiday. These options are not available where any change to Your Holiday by Us is a minor one.

25.10 Upon notification of a cancellation of or a significant change to Your Holiday, You must inform Us of your choice within 5 days of receiving the email, letter, telephone call or SMS from Us informing You of the cancellation/change. If You do not inform Us of Your choice within this time frame, We will assume that You have chosen option (iv).

25.11 If We do have to notify You of a significant change to or cancellation of Your Holiday We will not be liable to You if We are forced to make the change or cancellation is required as a result of unusual and unforeseeable circumstances beyond Our control or that of Our Suppliers, the consequences of which could not have been avoided even if all due care had been exercised, such as events of Force Majeure. We will also not be liable to You if We are forced to make the changes or cancellation due to failure by You to pay any sums due to Us as part of the Holiday price.

25.12 Subject to any applicable laws and regulations to the contrary, if a cancellation or a significant change is made by Us 14 days or less prior to departure We may also compensate You up to a maximum of £30 provided that cancellation was not due to circumstances as described in 25.7.

25.13 The price of Your Holiday will be payable in full at the time of creating Your Booking Reference. The following items are not included in the price:

• excess baggage costs (including sports equipment charges);
• Speedy Boarding or Speedy Boarding Plus;
• travel insurance (which We strongly recommend You take out for Your trip);
• cots and food for infants (usually payable directly to the hotel);
• meals (unless otherwise specified);
• transfers;
• excursions or entrance fees (unless otherwise specified);
• all tips;
• laundry;
• all items of a personal nature such as beverages, taxi and bus fares;
• shopping expenses;
• passport;
• visa;
• health protection fees;
• hotel car parking (where applicable); and
• the cost of getting to and from the airport.

25.14 If You would like to make changes to Your Holiday, for example, change the name of the Booking, or any of the services You have booked, You must notify Us of Your request as soon as possible by Our Customer Service Team.

25.15 Unfortunately You are not able to make changes to holiday departure dates or destinations. To do this, You must cancel your existing Booking Reference, and rebook with the revised details.

25.16 We cannot guarantee that We will be able to accommodate or accept any changes to Your Holiday when they are requested. Any changes that You request will be subject to the terms and conditions of Suppliers which may include cancellation or amendment charges. Our Customer Service Team will be able to advise You of these charges. You must pay any amendment or cancellation charges resulting from Your changes.

25.17 If You wish to cancel Your travel arrangements for any other reason than for their being changes to the price (Article 25.11) or other significant changes (Article 25.7) You must contact Us. 25.18 The following scale of charges will be payable depending on when the notification of cancellation is received and You may be liable to pay the Hotel, Car Rental, other airline or other charges levied as a result of Your cancellation:

25.19 Cancellation charges applicable to Your Holiday will be displayed to You during the Booking process and, in respect of Holidays comprising Hotels, the Hotel cancellation fee will be shown on Your Booking voucher. There may be additional cancellation fees in respect of Car Rental see Article 24 above.

 25.20 If You have taken out insurance You may be able to claim for the above cancellation charges depending on the terms of Your insurance. Costs of cancellation will be shown to Your during the Booking process and displayed on Your Confirmation Document.

25.21 If You do not turn up for your Flight on time or at all, or do not turn up at the Hotel at all You will be subject to cancellation charges of 100% of the amount paid.

25.22 If You have a complaint whilst You are on holiday, You should tell the relevant Supplier immediately. If after Your return home You are still not satisfied You should immediately, but otherwise no later than 14 days after your return, contact Our Customer Service Team department.