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Is Cabin Crew for you?

Lee Cross, Cabin Manager (LPL)

I’ve been an Aviation Geek since I was a child. My father and I would cycle to Birmingham Airport in all weathers, watching the planes soar overhead for hours and it was here I knew I wanted to work for an airline.

Fast forward to 2005 and I found myself with a group of other cabin crew hopefuls at an easyJet assessment day. It was a nerve wracking and intense experience and as the day went on the group became smaller and smaller. Later that week I received a call telling me that I had been successful and I would be starting my new entrant training course in a few weeks.

easyJet's training has always been exceptional and admired by other airlines. It’s changed a lot since I’ve been part of the team, from two state-of-the-art training academies in Luton and Gatwick, with brand-new simulators and fantastic facilities, to our online learning portal. Throughout all of the improvements and changes, safety has and will always remain our number one priority. 

The initial course is intense and lasts around 3 weeks. Here, all aspects of the role are covered including first aid, emergency procedures and of course, customer service. Our reputation for providing exceptional customer service is what sets us apart from our competitors. Over the years I have seen the positive perception of easyJet grow and grow, and much of this is down to easyJet's crew as the face of the airline. 

It’s a very proud moment when you complete your training. I still remember the overwhelming sense of achievement when my class mates and I gained our wings and were ready to take to the skies. 

A typical day for me starts a few hours before my flight is due to depart. I love the variety of the job so I don't think I could go back to a 9-5 office role, but getting up for an early flight can sometimes be a challenge. 

Our report time is strictly 60 minutes prior to departure. It is important we are always punctual as OTP (On Time Performance) is critical to our operation and even the slightest delay can have a knock on effect on the rest of the day. 

As Cabin Manager I lead the crew briefing which takes place 55 minutes before take-off with the three other crew members. We use this time to discuss passenger requirements, any new regulations and check that our emergency procedures and first aid knowledge is up to date.  

At 50 minutes prior to departure we are joined by our pilots who pass on any relevant information such as flight times, weather, where the aircraft is parked and most importantly, what they would like to eat and drink. Not only do we have to look after 156-186 passengers, we also have to feed and water our pilots!

At 45 minutes prior to departure we make our way to our office for the day, one of our A319 or A320 aircraft. Once all of our safety checks on board are complete and our shiny Airbus is ready, we call for our passengers at 25 minutes before departure. First impressions count and we greet each customer individually and assist them with their needs. 

3 minutes before we set off everyone is on board and seated comfortably, luggage stowed and the door is closed. It’s now time for that all-important safety demonstration, which is the easiest way to learn about staying safe on board.

Take off. I still get a buzz as we roar down the runway before soaring gracefully in to the air. When safe to do so, we commence our inflight Bistro and Boutique service. Interacting with our customers is one of my favourite parts of the job - we are the inflight entertainment so it's great to build up a rapport and have some fun.

As our aircraft soars above the clouds we never switch off. We're constantly monitoring the cabin ensuring our passengers are comfortable and their needs are met, as well as being alert to any safety or medical emergencies. 

Before long it’s time to prepare for landing. As a short-haul European airline, we don’t spend much time in the air compared to legacy carriers. Our longest route is currently Manchester to Tel Aviv which takes over 5 hours, whereas our shortest flight is from Liverpool to Isle of Man where we are only in the air for 23 minutes!

Once on the ground, we bid farewell to our customers, before doing it all over again for our return journey. Although our role as cabin crew can be challenging at times, it is also incredibly rewarding and exciting. Working with different people every day, meeting hundreds of different customers from all walks of life and getting to travel across our extensive network to some amazing places; my time with the company has literally flown by. 

Aside from the day job, I have been lucky enough to attend our annual Spirit Awards twice and been nominated for Cabin Crew of the year in 2014. I’ve been sent to fly out of one of our numerous bases across Europe and I’ve spent time sightseeing in Paris, eaten tapas in Madrid and celebrated New Year in Hamburg. easyJet is truly a fantastic company to work for and I would encourage anyone who is interested in becoming cabin crew to head to one of our assessment days. I recently celebrated 11 years working at easyJet and I’m excited to see what the next 11 years will bring. 

Visit https://careers.easyJet.com/cabin-crew where you can try an interactive quiz to find out if easyJet is right for you, or apply to become part of the 4,500 strong ‘ready-to-help’ generation.

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