Safety is our number one priority and based on advice from the UK Met Office and Air Traffic Control any flights that pass through affected airspace have been cancelled. All airlines are affected by this unavoidable issue.
Please check your flight before you travel
If you are flying today please can you check your flight’s current status on the Flight Departures Checker page at before you travel to the airport.
If your flight is cancelled
We sincerely apologise for any inconvenience caused and would like to offer you either:
- A full refund of the cost of your flight and any directly related unflown sector within the same booking (if applicable), back to the original card your flight was paid with, OR
- A free transfer to another flight on the same route within 30 days of the original flight date. If your flight is part of a return trip, you will also be able to change any directly related sector(s) within the same booking free of charge to keep your initial intended length of stay.
This is in accordance with our obligations under EC Regulation 261/2004
Please remember you may also need to separately cancel other elements such as travel insurance, accommodation or car rental.
Once again we sincerely apologise for any inconvenience this unavoidable safety issue may cause.