Unlike our competitors, we don’t think delays can be smoothed over with a bag of peanuts and an apology – while you sit on the tarmac.
Over the last year we’ve been working hard to improve our operations to ensure as many easyJet flights as possible take off and arrive on time. So much so that if you're travelling on a Flexi fare between 1 October and 29 February 2012 and your flight arrival is delayed by over 15 minutes, we’ll give you a free one way leisure flight. And that’s to anywhere on our European network.

How to get your free flight:

• You must submit your claim by e-mail to freeflight@easyjet.com
  
• In your e-mail you must include the booking reference number of the easyJet Flexi fare booking, contact telephone number and details of the delayed flight
• The claim will be reviewed by the easyJet Contact Centre who will contact you to arrange the booking of the new flight
• The deadline for claiming is 28 days after the delayed flight

Terms and conditions apply.

Every business needs to be flexible – get the flexibility you need from just £100*one way, inc. taxes

FLEXI fares include:

• Unlimited free date changes to your flight within a 4 week period. From 1 week before to 3 weeks after the original travel date. Fares are available to book 120 days from the current date.
  
• 1 piece of hold luggage (20kg max)
• 1 piece of hand luggage (unlimited weight)
• Speedy Boarding
• No extra booking fees

Terms and conditions apply.

FLEXI fare 15 minute promise terms and conditions

1. This offer is only available to passengers travelling on an easyJet Flexi fare to any destination on a flight departing on a date between 1st October 2011 and 29th February 2012 (inclusive).

2. The offer applies to flights which have been delayed for more than 15 minutes, based upon the actual arrival time (“Actual Arrival Time”) as compared to the arrival time as stated on easyJet.com and in the flight confirmation e-mail, subject to the below exclusions (the “Excluded Circumstances”). “Actual Arrival Time” is the time at which the seatbelt sign is switched off on arrival at the destination airport.

3. This offer entitles the claimant to one free easyJet flight to any destination flown to by easyJet. The offer includes flight price, including taxes and any booking fees, but excludes any extra services (such as baggage, Speedy Boarding). Flights must be booked at least two weeks in advance of the proposed travel date and must be taken by 31st March 2012. This offer excludes travel on Public Holidays and the following dates: 22nd-30th October 2011, 22nd December -3rd January 2012, 11th-19th February 2012.

4. Any claim must be submitted within 28 days of the delayed flight and must be submitted by the passenger travelling on the easyJet Flexi fare by email to freeflight@easyjet.com, setting out the (i) the booking reference number of the easyJet Flexi fare booking; (ii) a contact telephone number and (iii) details of the delayed flight.

5. The claim will be reviewed by the easyJet Contact centre and, assuming that the claim is verified, the easyJet Contact centre will then telephone the claimant to arrange for the booking of the new flight.

6. “Excluded Circumstances” includes any significant external factors causing delay which are outside of easyJet’s control, including, but not limited to major weather disruption, snow, strike action, ash clouds etc.

7. This offer is personal to the passenger travelling on the delayed flight on an easyJet Flexi fare and is non-transferrable.

FLEXI fares terms and conditions
Flexible fares can be booked via business travel agents, Global Distribution Systems (Galileo, Amadeus and Sabre), self booking tools and directly on easyJet.com.

*Applies to bookings made four months before date of travel, for travel departing from the UK to any easyJet destination. Variable charges for additional hold baggage apply.